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CUSTOMER SERVICE EXECUTIVE

Key Responsibilities:

  • Provide solid customer service support to commercial and prospects.
  • Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs and set Key Performance Indicators (KPI)
  • Versatile and quick to address customer, commercial and related stakeholder's challenges I concerns while ensuring on time deliveries (Post Goods Issued timely)
  • Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise, and thorough follow up and closure on customer feedback and complaints.
  • Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers.
  • Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time deliver
  • Implement B2B with selected clients to maximize improvements in operational efficiency
  • Maximize business benefit by developing and implementing the right Customer Care strategies that leverage on Firmenich capabilities
  • Participates and represents the region in global projects which requires Customer Service involvement

 

We value:

  • Possess a minimum Diploma, preferably in Business / Supply Chain related discipline
  • Min. 5 years of experience in Customer Service in a manufacturing environment
  • Individual who carries a growth mindset with aspiration to take on a bigger role
  • Individual with ability to use digital tools in data analysis and problem solving          
  • Team Player, Positive attitude, Meticulous and Analytical
  • Must have SAP experience such as Sales & distribution & Materials Management Module.
  • Knowledge of incoterm, payment term, basic logistics knowledge & order fulfillment)
  • Excellent interpersonal, written and verbal communication skills (in English).
  • Demonstrate professionalism and confidence in customer management
  • Possess excellent listening, sense of urgency and problem-solving skills
  • Able to work independently and effectively under pressure

 

We offer:

  • A global and diverse working environment
  • Highly dynamic and multicultural company
  • Fair and competitive remuneration package

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