Account Coordinator

Account Coordinator

Plainsboro, NJ

Hybrid

Join our high performing team in Taste, Texture and Health and “Bring progress to life!”  In this role you will have the exciting opportunity to support our sales organization, working on the front lines with our customers and training with the best team in the industry!  This is also an ideal opportunity for a candidate who is interested in an Account Management career path. 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Support 2-3 Account Managers with all customer facing requests such as samples, pricing, documentation requests and coordination of meetings (virtual and on-site), which includes management of catering orders and other logistical on-site coordination. 
• Manage significant amount of regulatory coordination of documents:  Enters quality, regulatory and sustainability related customer requests into internal system in a timely fashion. Returns completed documentation to customer once available.  Follow up with internal teams to ensure deadlines are being met.  Follow up with internal teams around incomplete documentation.  
• Requests price quotations from pricing office via internal system; prepares price letters and effectively maintains all price related files for customers from a pre-sales perspective.  Work with pricing office on annual pricing review including creation and communication of price increase letters.
• Supports the department to process and maintain legal documents via Firmenich’s end-to-end Contract Lifecycle Management solution (Contract Us).
• Manage the global rebates for the Taste Division in North America which involves partnering with the coordinators and finance on the calculations + consistent on-time submission on a monthly basis
• May act as a super user for the department for at least one of our systems. 
• Contribute on special projects as needed and based on business needs/requirements

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• We offer competitive pay, career growth opportunities, and outstanding benefit programs

You bring

• High School Diploma Required, bachelor’s degree preferred.
• Highly resourceful professional with the ability to work independently, as well as work cohesively with a large remote based team.
• At least 1-3 years of related administrative/sales support/customer care experience required, preferably in the food or flavor industry.
• Intermediate or Expert level excel user with the aptitude to gain insights and drive decision making using data.
• The ability to solve problems through a critical thinking, data driven lens

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