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Sales and Client Experience Specialist-MN

At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace.

We are seeking an Account Coordinator who will provide full support to two or more customer territories which could include up to 3-4 account managers at any given time.  This is an excellent opportunity for someone looking to join an entrepreneurial, team oriented working environment!  This position also has potential for growth into Taste & Beyond Account Management career track.  Join the best in the industry as we support and WIN with our customers in Taste & Beyond! 


Key Responsibilities:

  • Fulfill all customers pre-sales requests including but not limited to setting up new customers, requesting customer samples orders, processing pricing quotations & managing plant trials in partnership with our customer care department.
  • Communicates regularly with Customers, Account Manager(s) and Lab Manager to proactively identify and fulfill customer needs. 
  • Supports Account Manager(s) and Lab Manager with other customer facing aspects such as customer visits (virtual and on-site) which could include details such as catering and other logistical on-site coordination. 
  • Manage significant amount of regulatory coordination of documents:  Enters quality, regulatory and sustainability related customer inquiries are entered into internal system in a timely fashion. Returns completed documentation to customer once available.  Follow up with internal teams to ensure deadlines are being met.  Follow up with internal teams around incomplete documentation.  
  • Requests price quotations from pricing office via internal CRM system; prepares price letters and effectively maintains all price related files for customers from a pre-sales perspective.  Enters pricing into SAP in line with established protocols.  Partners with Regional Pricing Office ,  Account Managers and entire sales support team to deliver annual price increase letters to customers.   
  • Supports the department to process and maintain legal documents via Firmenich’s end-to-end Contract Lifecycle Management solution. 
  • Ensures all data in SAP is consistently accurate and maintained on an ongoing basis.
  • Runs sales and revenue reports for account team or management.    
  • Participates and works on special projects . May act as a superuser for various working tools for the region including Budget , Latest Estimate Planning , SAP or other internal systems and software.   


  • High School Diploma Required, Bachelor’s Degree preferred
  • At least 1-3 years of related administrative/sales support/customer care experience required,  preferably in the food or flavor industry
  • Prior experience with SAP preferred
  • Demonstrates a strong working knowledge of Microsoft Office; Intermediate or Expert level excel user with the aptitude to gain insights and drive decision making using data .  Demonstrated ability to learn new systems quickly
  • The ability to solve problems through a critical thinking, data driven lens
  • Able and willing to travel to Firmenich North America sites on a frequent basis with little notice (20-30% of the time)

We value:

  • A consistent customer centric and highly resilient attitude
  • Team members who takes accountability for all work output
  • The ability to thrive in a fast paced, sometimes ambiguous environment
  • Highly resourceful , critical thinkers
  • An interest to learn our business, our industry and our customers

We offer:

  • High Challenge and High Reward Environment
  • Entry to exciting and inspiring world of perfumes and taste
  • Culture that values diversity where people are at the heart of the company
  • Opportunity to work for a company that cares about environment and sets and achieve ambitious sustainability objectives

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Firmenich is an Equal Opportunity Employer M/F/Disability/Veteran


At Firmenich, we create an environment in which employees are valued, motivated and encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with freedom to act within our strategic plans. We recruit and develop the best talents, rewarding them accordingly.

We offer competitive pay, career growth opportunities, and an outstanding benefits program that features:

* Generous Paid Time Off!

* Quarterly Bonus Potential!

* Retirement Plans!

* 401(k) with Company Match!

* Low Cost Medical, Dental & Rx & Vision Coverage!

* Tuition Assistance for Employees and Children!

* Flexible Spending Accounts!

* Tobacco-Free Campus!

* And Many More Employee-Friendly Programs!



Nearest Major Market: Minneapolis

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