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IS Senior Director, Customer Pillar


Location: Geneva, Switzerland

Key Responsibilities: 



  • Define, guide and deliver digital transformation in the customer realm leveraging e-commerce platforms, digital marketing Social, Cloud, IoT, Robotics and AI technologies
  • Plan the implementation of the IS strategy, the strategic initiatives and must-win battles that will drive IS operations
  • Develop digital sales & marketing solutions and strategy especially world-class e-commerce and co-creation platforms, consolidating the existing and new technology
  • Coordinate the pilot & execution of defined projects portfolio, leveraging internal resources and managing executive-level business stakeholders
  • Own the overall Build2Run transfer process and the solution life cycle management
  • Manage technologic watch and the overall Center of Excellence performance
  • Promote IS Value to Key Business Stakeholders through appropriate communication actions
  • Manage People development plan and Performs the individual Performance appraisals
  • Work with Business Units to identify and address pain points, new opportunities for digitalization, and enhancing customer experience
  • Create synergies with IS adjacent teams (smart-data, innovation, d-lab)

We Value:


  • A Degree in Business and/or Computer Science
  • Experience in implementing of underlying IT architectures, implementation and sales transformation (e.g. e-commerce, CRM, Digital Marketing)
  • At least 5 years’ experience in managing teams (including remote team) in providing infrastructure and support services, and application development in an international environment
  • Active successful experience in current applicable tools and knowledge of innovative applicable tools and technology trends to leverage
  • Leading through vision & values, building a successful team
  • Building partnerships and strong long-lasting partnerships
  • Strategic decision making, change management, project planning and management 
  • Advanced level of English, other languages can be an advantage


We Offer:



  • To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology
  • Our expertise goes beyond smell and taste: it is the sum of our peoples' passions and knowledge that allows us to create the best solutions for our customers’ products.
  • The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry
  • Learn how to understand consumers and how to meet their needs effectively 
  • Being a privately-owned company we have a history of taking risks, which can lead to innovation and breakthroughs. Our independence gives us the freedom to control our destiny.
  • Leadership, learning, training and development plans
  • Passion for technology in the creation of fragrances and flavors of the future
  • Creative mindset to inspire our customers and consumers worldwide
  • Competitive base salary, variable compensation plans such as profit sharing (prime) and an enviable set of benefits