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At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace.

We are honored to be the first company in our industry worldwide, and the 7th in the world, to be globally certified leading the industry toward a more diverse and inclusive culture. We are continuously seeking ways to foster a workplace where all our colleagues feel they have equal chances to succeed (the Gender Equality certification is one step of our diversity and inclusion journey.

Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs. Diversity focuses on the differences, while inclusion is the deliberate act of welcoming diversity and creating an environment where all different kinds of people can thrive and succeed.

This function will be reporting to the Indonesia Commercial Director who is based in Firmenich Indonesia and will be based at Jakarta Office.


Key Responsibilities:

  • Handle customer projects: enter and follow up in project management tool according to established rules, coordinate activities with other functions involved, including sampling for clients and for consumer tests
  • Create and maintain new product introductions and discontinuation information
  • Manage all commercial data (MDM requests, CMIRs, prices and price conditions, M&L notices, product portfolio, products submitted etc)
  • Prepare and organize client meetings and submissions
  • Take care of day to day client requests
  • Collaborate with Customer Care to ensure client satisfaction
  • File and maintain all commercial documents, including contracts and agreements
  • Perform general administrative tasks
  • If delegated, make analysis and reports
  • If delegated, help account managers for demand planning, budget, LE etc If delegated, manage account manager’s calendars, trips and expense
  • If systems & tools superuser: be the regional or local expert of the system/tool functionalities and usage, as well as corresponding working processes and guidelines. Organize training to end-users for each new tool or major change. Provide daily support to end users when needed. Inform the tool global owner about any issue, communication, training or improvement needed.


We value:

  • Bachelor Degree/Diploma
  • 3-5 years of commercial assistant experience
  • Computer literacy and in depth mastering of Firmenich systems & tools: SAP (CMIR, MDM customer, MDM material, sampling, pricing) Projectmaster, Spire, Class, Encyclopedia, Sharepoint (and if delegated, pricing tool, demand planning, budget, LE)
  • In depth knowledge and usage of sales working processes and rules
  • Good understanding of the business and of the sales mission and roles
  • Ability to develop and maintain good working relationship with clients (mainly back office)


We offer:

  • Join a talented, dynamic and diverse team and working environment. We are passionate about people, cultures, trends, brands.
  • A global and diverse working environment
  • Highly dynamic and multicultural company

Apply now »