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CUSTOMER SERVICE REPRESENTATIVE

Key Responsibilities:

  • Build customer intimacy and optimize the customer care by continuously capturing relevant information on customers, Firmenich products, processes and system.
  • Proactively seeks innovative ways to enhance customer's satisfaction and improve operating efficiencies.
  • Monitor relevant indicators that measures the level of service and propose related action plans for service improvements.

Order management activities: receive and enter of customers' purchase order in relevant system, maintain CMIR.

  • Manage customers’ order modification request in line with customer's requirement and business rule and keep customers informed proactively about order status and take appropriate actions to maximize punctuality and prevent delays.
  • Provide all required shipping documents (soft copy & instruct to dispatch hard copy) as per customers’ request
  • Response to all inquiries and issue related to O2C and partner with Planners & Commercial & Finance to feedback the most relevant information.
  • Be key point of contact for 3PL (Bollore VN) about all goods receipt, goods issuance, its performance and any related services of local distribution.
  • Instruct and monitor imported cargos handled by customs brokerage through customs clearance & deliveries from Port of discharge to 3PL warehouse.
  • Maintain SAP data entry of Inbound & Outbound shipments of FirViet VN00, shipment costs, etc.

 

 

We value:

  • Possess a Diploma, preferably in business related discipline
  • Good spoken and written English
  • Extensive customer service experience
  • Excellent interpersonal and communication skills
  • Demonstrate professionalism and confidence in customer management
  • Able to work independently and effectively under pressure
  • Possess excellent listening, rationalization and problem-solving skills
  • Detailed and analytical

 

We offer:

  • A global and diverse working environment
  • Highly dynamic and multicultural company
  • Fair and competitive remuneration package