Share this Job

Incident and Problem Manager

Key responsibilities:

  • Lead and manage a team of 4 people ensuring that the detection, reporting, initial support and prioritization of all incidents are effectively and consistently applied by assigned support group while liaising with Infrastructure teams, Local support, Application Support and Development Teams to ensure swift resolution of incidents within SLA targets.
  • Drive post-mortem meeting with technical teams, participate in defining root cause of major incidents. Produce Major Incident reports.
  • Ensure that Incident Management and Problem Management metrics are measured and reported.
  • Guide process practitioners (those moving through the process) appropriately and train them as required.
  • Be the first line for any process escalation, be able to determine the appropriate path.

 

We value:

  • Excellent English communication skills
  • Experience in leading and managing a team
  • Knowledge and use of Incident/Problem Management tools

 

We offer:

 

  • Possibility in growing in an international environment
  • Capability to work with multidisciplinary teams
  • Intersting Benefits package