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Supply Chain Customer Experience Apprentice

At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace.

Location: Barcelona, Spain

 

Key Responsibilities:

  • Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data

  • Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)

  • Project Management: participate and support on key projects

  • Performance Management: Setup an harmonized KPIs framework

  • Provide support on Customer Experience efficiency programs

  • Asses and propose metrics to ensure process compliance & sustainability

  • To define actions plans for continuous improvement the customer experience.

  • Training: Design and implement a global training program

 

We value:

  • Passionate about data analysis, technology and data visualization.

  • Analytical and problem-solving skills.

  • Fast learner and continuous improvement minded.

  • Advanced level of Excel and Office 365 suite.

  • Good communication / Reporting skills

  • Quick learner capable of multi-tasking

  • Advanced level of English

 

We offer:

  • High Challenge and High Reward environment

  • To be active member of the transformation journey

  • Work in close proximity to our business in a global an intercultural environment

  • To be part of an agile and innovation organization

  • Possibility to be in close interaction with our customers

  • 1 year apprenticeship type of contract

 

 

#LI-FIR1 #LI-Hybrid

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