Inside Sales Intern/Apprentice

Barcelona, Spain
Hybrid
CL 11 - temporary contract // contrato en prácticas
 

Firmenich is looking for a talented and motivated person to join our Sales team as an Inside Sales. The ideal candidate is someone with interest in the fragrance industry, capable of making first connections with prospect clients and bonding with them to sell our unique value proposition. The candidate needs to have a digitally native mindset to perform market analysis and research and contribute to the enhancement of our customer online journey. Creativity is a must as well as having an open mind and being a real team player.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities:

• Ensure lead generation for the online sales funnel using various Social Media tools and manual researches.

• Own the full customer cycle including managing customer on-boarding, briefings, samples, orders and documents.

• Coordinate and deliver training sessions to ensure confidence with the platform and cultivate customer accountability.

• Collaborate with BD to support clients' adaptation to Scentmate's platform.

• Track the correct deal flow along the sales funnel, analyzing bottlenecks and drafting hypothesis with actionable actions.

• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs showing commercial initiative to increase customer LTV.

• Work with the Digital Product team to channel comments, voice process frictions and help to improve our product.

• Together with the Digital Marketing team, develop joint strategies, processes and listening points along the customer journey, and identify opportunities to improve the coherence of messages across channels.

• Create B2B2B partnerships (Olfactive marketing agencies, companies that offer list of providers

We bring:  

• Friendly work environment founded on mutual support.
• You will have the possibility to develop your interpersonal skills since you will directly interact with several levels of the organization and our suppliers.
• Hybrid working arrangements for an enjoyable work and life a balance.
• To be part of a global company shaping a strong legacy through breakthrough industrial innovations and technology.
• To be in for an inspiring journey of learning and transformation.
• 1 year apprenticeship type of contract.

You bring:

• Technically savvy: knows the ins and outs of all digital tools used and quickly understands and becomes an expert on any new tool.

• Ideally with some experience in customer management or in a customer-facing role in a digital realm

• Comfortable understanding technical issues, and being able to communicate with product teams.

• Data literate - comfortable working with, manipulating and interpreting data sets.

• Excellent organizational and interpersonal skills.

• Customer-oriented mindset and willingness to provide the best experience.

• Energetic and self-motivated; a team player who is also a proactive and a creative problem solver and genuine passion for the customer.

• Agile mentality to collaborate with internal partners and deliver value to our customers.

• High level of English. Other languages are a plus.

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