Share this Job

Configuration Manager

Key Responsibilities:

  • Based on the Configuration Management plan, identify and record new Configuration Items, update existing ones and manage relationship with other items of the CMDB.
  • Define dashboards and reports to ensure the quality of the CMDB with the support of the Configuration librarian
  • Run verifications and audits on existing CIs and their attributes and initiate corrective actions for identified deviations, follow-up on open tasks
  • Produce on-demand reports on configuration items and be the main contact person for all related Configuration management activities to other IS teams
  • Create and maintain Configuration management related documents (policy, process definitions, procedures, naming conventions, KB articles …)
  • Collaborate closely with other process managers such as Asset Manager and Change Manager.
  • Manage, administer and configure Configuration Management tools, provide support & training to users. Maintain data interfaces between various sources of information and the IT Service Management system.
  • Define Critical Success Factors (CSF) and corresponding Key Performance Indicators (KPI) for the process
  • Continuously improve the Configuration Management process: CMDB scope, CI attributes and data quality.
  • Service Management: Service-Now
  • Configuration Item discovery: Active Directory, JDisc, SCCM and Mobile Iron
  • Endpoint activity reporting: Nexthink

  
 We value:
 

  • Experience in Asset and Configuration Management process
  • Knowledge of heterogeneous computer hardware and software environment as well as networking technologies
  • ITIL V3 foundation certification, a practitioner certification is a plus
  • Organized, methodical work-style, attention to detail
  • Able to work independently, team player, able to work remotely
  • Experience working in an international and multi-cultural environment
  • Solid English communication skills: both written and verbal

 

We offer:

  • Highly challenging position in a dynamic environment
  • Possibility to grow within the company
  • Integration in an international and multidisciplinary team