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Group SC Customer Experience Apprentice

Country/Region:  ES
Job function:  SUPPORT

Group Supply Chain Customer Experience Apprentice

Apprentice - 1 year contract (contrato en pràcticas)


We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Group Supply Chain Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics.


At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.


Your key responsibilities

  • Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data.
  • Performance Management: support on analytics and insights.
  • Asses and propose metrics to ensure process compliance & sustainability.
  • Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
  • Project Management: participate and support on key projects (CRM, …)
  • Provide support on Customer Experience efficiency programs
  • To define actions plans for continuous improvement the customer experience


We bring    

  • Opportunity to have a first work experience where to learn, share your ideas and propose new things
  • Join a Global Team based in Barcelona
  • A flexible work environment that empowers people to take accountability for their work and own the outcome
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
  • 1 year Apprenticeship Contract


You bring

  • Individual that embraces multiculturalism and diversity
  • Strong communication skills in English in both written and verbal communication.
  • Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
  • Proficiency in navigating and using the SharePoint interface
  • Creative, open-minded, and willing to learn attitude





Equal Opportunities Commitment 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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