Group Quality Coordinator

Job Title:  Group Quality Coordinator

City, Country: Barcelona, Spain or São Paulo, Brazil

Hybrid/Remote/On Site/:  Hybrid

Are you passionate about driving quality excellence? Join us as the Group Quality Coordinator at dsm-firmenich and lead our Incident Management Program Strategy, ensuring smooth maintenance, auditing, and training processes. Collaborate with cross-functional teams to prepare comprehensive quality reports and drive continuous improvement initiatives. Your data-driven mindset, critical thinking skills, and strong communication abilities will set you up for success.

Join us in Barcelona, Spain, OR Sao Paulo, Brazil, and be part of a team that's shaping the future of quality excellence. Apply now and let's create progress together!

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Act as a facilitator for Incident Management Program Strategy (Maintenance of the program and systems, auditing, and training)
• Maintain the schedule for reporting and all communication related to reporting (including release schedule for dashboard figures)
• Participate on Group Quality Communication and Reports preparation supported by Group Function leaders. Consolidate Group information / highlights , lowlights and metrics to report .
• Support the ticket management of changes in both integration management systems Group Projects as required. Execute as requested all cross BU teams on Incident Reporting inquiries, troubleshooting, and key projects for improvement projects for improvement
• Participate on data integrity activities (dashboard and incident management) to ensure accurate data, ensuring harmonization
• Several admin tasks related to group activities, such as new service supplier approval flow, PO´s, payments, support other function on data analytics, create training content, organizing training and meetings, Bu´s contact list, etc

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path

You bring

• Bachelor in Engineer, Chemistry, Pharmacy and/or equivalent technical fields, 3-5 years’ experience is minimally required for the role on similar positions in an industry.
• Experience within Quality in a related environment ; Good knowledge of Complaint Management (Internal and Customer), KPI´s definitions, data analytics and systems/tools.
• Data Driven and Critical Thinking · Possesses excellent interpersonal, organizational, written, and verbal communication skills.
• High learning agility, with strong attention to detail
• Quick learner for “IT systems” · Strong Presentation Skills (Executive Management presentations) and Training Capabilities
• Ability to support successfully with other cross-functional areas.

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Mimi Phommachak,  Recruiter (mimi.phommachak@dsm-firmenich.com )

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