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At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace.

Location: Barcelona, Spain


Temporaray contract


Key Responsibilities:

  • Daily review and monitor assigned accounts through Collections Tool along with all applicable collection reports, including dispute management.

  • Proactive outbound collection calls, emails, dunning letters.

  • Complete customer account reconciliations.

  • Work closely with Commercial, Customer Care & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio.

  • Work closely with Cash Application team to ensure there is no pending unapplied cash in the customers statements.

  • Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP.


We value:


  • Minimum of 2 years of prior experience in collections.

  • Technical / Professional knowledge in collection processes.

  • Native or fluent communication in German or French and English (both oral and written).

  • Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.

  • Good analytics and problem solving.

  • Advanced level in Microsoft Applications.



We offer:

  • To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology

  • To be in close contact with many business domains in a global and multicultural environment

  • A flexible working time model for an optimal working-life balance

  • To be in for an inspiring journey of learning and transformation



Apply now »