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Agilex - IT Intern

Agilex Fragrances, a Company of the Firmenich Group, is a leading provider of custom fragrance compounds and delivery systems serving mid-sized customers. We have an exciting opportunity for an IT Intern role. Reporting to the Sr IT Manager.



Looking to put your learning to the test and apply your education thorough an exciting summer opportunity?


Through our paid summer internship, students can discover all our industry has to offer. Our interns are given hands-on, holistic view of what it takes to run a global F&F company. From networking events to resume building we’ll set you up for a long and rewarding career, at Firmenich & beyond. 


Our Piscataway Agilex office is seeking an intern for our IT Department.  The working hours are Monday – Friday (37.5 hours per week) during the summer months.


Key Responsibilities:

  • Monitor and claim support tickets – provide 1:1 support in the office or over calls. Escalation of support tickets to IT vendors and making sure tickets meet SLA requirements

  • Document and manage ticket resolutions – internal and external (with IT vendors)

  • Manage and record inventory of technology hardware – includes backend (network/internet hardware) and frontend (desktop/laptop, peripherals, accessories) computing items

  • Monitor, report and document network, internet, VPN, Citrix uptime

  • Proactively determine and document potential areas of IT dissatisfaction – all levels (people/users, business processes and technology)

  • Assist in performing user acceptance testing (UAT), communicate test results and create test results before go-live

  • Assist in IT documentation and organization in SharePoint/MS Teams



  • Technical Skills:

    • Operating Systems: Windows, Mac OS, iOS, Android OS

    • Software: Microsoft Office 365 (Word, PowerPoint, Excel, Visio), Lucidchart

    • Hardware: Desktop/Laptop computers, monitors, local/network printers, peripherals/accessories

    • Collaboration: MS Teams, SharePoint

    • Virtual System: Citrix

    • Video Conferencing: MS Teams, GoTo Meeting, Zoom

    • Remote Access: RDP, TeamViewer, LogMeIn, Kaseya, QuickAssist

    • Networking: DHCP, SMTP, TCP/IP, DNS, OSI, Subnet, AD

    • Programming Languages: Knowledge of SQL

    • Project Management: MS Project, MS Teams, Smartsheet, Agile, Waterfall

    • Applications:  Good understanding of ERP, Financial System, quick learning of different applications


  • Soft Skills:

    • Excellent problem-solving skills, a highly motivated team player and self-starter/quick learner

    • Excellent communication skills, work ethic and the ability to work well individually as well as in a team environment



We value:

  • Self- directed/ motivated

  • Attendance and punctuality are essential

  • Collaborative and networking

  • Flexibility and adaptability

  • Well organize and detail oriented

  • Bachelor’s degree in Computer Science or Computer Engineering or related experience

  • Legally authorized to work in the U.S. without sponsorship

  • Live in or around the Piscataway or Somerset NJ area OR have reliable transportation to the office

  • Must be available to start as soon as possible



We offer:

  • Networking events

  • LinkedIn Profile Workshop

  • Resume writing & Interview workshop

  • Hands-on experience on IT technologies and work experience in an industrial research laboratory

  • The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry

  • A fast-paced environment surrounded by some of the biggest talents and brands in the beauty and fragrance industries

  • Learn how to understand consumers and how to meet their needs effectively


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Firmenich is an Equal Opportunity Employer M/F/Disability/VeteranDisability/Veteran 

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